Appointments

Appointments System

The practice offers a variety of ways in which you can get an appointment to see one of our clinicians.  We try to maintain a balance between pre-bookable appointments, whilst still allowing capacity to see patients who are unwell and need to be seen that day. An appointment is for one person only. Please let us know at the time of booking if more than one person needs to be seen.

We have asked our receptionists to ask you a little bit about your problem to help us direct you to the best person.

We aim to see you within 20 minutes of your appointment time but please remember that unexpected emergencies may take the doctor away from his surgery and you will be waiting longer for your appointment. These are unavoidable and we ask you to be patient – one day you may need an emergency service. We will try to keep you informed of any such delays.

If you simply do not turn up, that appointment is wasted. If you do this regularly we will warn you by letter and if you continue to abuse the service in this way we may ask for you to be removed from our list.

The receptionists are here to help you. They have a difficult and challenging job so please show the staff the respect they deserve and work with them to arrange the best possible solution. We may not always be able to offer you an appointment at your convenience but we will always try our best to get you seen.

Book on the Day Appointments

We offer a number of appointments to book on the day. Please ring after 08:00 to request one of these on the days this service is available.

There are times when all of the available appointments have been taken on a given day. If you feel your condition is urgent and you need to be seen that day the receptionist may ask for certain details to discuss with the doctor. The doctor may phone you back directly or arrange for you to be seen as an extra during that days surgery sessions. At busy times this may mean a wait in the surgery but you will be seen as soon as we are able.

Consultations take place during the following times:-

Morning Sessions 08:30 – 11:30
Afternoon Sessions 14:30 – 17:30 (except Thursdays)

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.